Lucky Wolf Casino - プレイヤーのアカウントが閉鎖され、出金が遅れています。

I would like to lodge a complain againts Lucky Wolf Casino.

I made a withdrawal and was ask for verification. I followed all the steps and since then, been waiting on the outcome.

I am not able to access my account anymore also.

Please help

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
• Were you able to submit all required documents promptly and in the correct format?
• Has the casino requested any additional documents recently, and if so, which ones?

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hi... I played with funds I deposited from my bank account.

I played the slots.

I send my driver license and took a selfie and it said that it was confirmed.

No other information or documents was requested by the casino. Since than its been showing that the verification was in progress.

Please forward me all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. Kindly include the documents you sent to the casino, and the most relevant conversations you had with the casino customer support as well. Thank you for your cooperation.

Dear Allison7310,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.