LuckyHills Casino - 当該プレイヤーは出金が遅れていると考えています。

Hello

I have just one question:

How can a deposit take over 3 hours?

I made my second deposit today.

The first time I deposited money and waited 3 hours for the money to arrive.

The account was immediately empty.

again today:

I transferred €20 this morning at 7 am using online banking and it's almost 12 pm now and the money still hasn't arrived.

If I deposit money, I want to play immediately, not sometime in the future.

I've never seen anything like it before…

Hallo

ich habe nur eine Frage :

wie kann ein Einzahlung über 3 stunden gauern

ich habe heute meine zweite Einzahlung betätigen

erste Mal hab ich Geld eingezahlt und 3 stunden gewartet das Geld da ist

von Konto war aber sofort weg

heute wieder :

habe 20 € um 7 Uhr heute morgen mit online Banking überwiesen und jetzt ist schon 12 Uhr fast und Geld ist noch nicht da

wenn ich Geld einzahle,möchte ich auch sofort spielen und nicht irgendwann

so was hab ich noch nie gesehen…

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Dear Sternchen-123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello

It's not about payout.

It's about a deposit.

I deposited the money yesterday at 7 am and it hasn't arrived yet.

Hallo

es geht nicht um Auszahlung

es geht um Einzahlung

ich habe gestern um 7 Uhr morgen eingezahlt und bis jetzt ist noch nicht da

Dear Sternchen-123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sternchen-123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla