Ludios Casino - 選手の退出手続きが延期されました。

hi. I requested my withdrawal almost one month ago! I haven't received it. Every time I contact the casino they come up with a new date when it'll be processed but it never does get processed. My account is fully verified and I received a withdrawal from them before. Not sure what's going on there but I'm tired of contacting them every few days and hearing same excuses. Please help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear cplayer19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal?
• Also, could you please provide the date of your last successful withdrawal and how long it took to be processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

hi. I accumulated my winnings with bonus. I requested one chunk of 750 CAD on the 27th of March and the rest on the 30th of March. Haven't received anything yet. My last successful withdrawal with them was on the 24th of March and it was processed within a few days.

Thank you for your answer.

• Could you please update us on the current status of your withdrawal request?
• Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread or to my email.
• If there is any relevant communication between you and the casino regarding the delay of withdrawals, please send to jean.s@casino.guru.

I received first chunk which I requested on the 27th of March only today. Second chunk which was requested on the 30th of March is still pending. I'm attaching transactions screenshot. I communicated with the casino via live chat. Attaching screenshots as well.

Thank you for posting relevant communication. And I am happy to hear that one of your withdrawals had finally been processed.

Could you please give an update on the remaining withdrawal?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear cplayer19,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean