Mafia Casino - プレイヤーが返金を求めている。

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Dear lifewayz,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. I have checked the Responsible Gambling policy, and this is what I found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@mafiacasino.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino, it doesn’t necessarily mean that you are protected on all the other associated websites.

• Could you please advise whether you informed this casino about your gambling problem before depositing?
• Do I understand correctly, based on the attached information, that your Mafia Casino account has been closed?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina