Mafia Casino - プレイヤーのアカウント閉鎖リクエストは拒否されました。

They are not willing to close my account. I have requested that on many occasions. Can anything can be done about it?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mafia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What is the reason you wish to close your account? Have you informed the casino of these reasons?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share the most recent account closure requests you sent to the casino with me? Could you please share any responses from the casino as well? My email is tomas@casino.guru
• Is your account in the casino verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear xb780066,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru