Mafia Casino - プレイヤーのアカウント閉鎖申請は無視されます。

Hi have emailed Maria casino several times to have my account closed , I advised them about I have a problem and am spending to much , they will NOT delete my account , they either wrote back with bonus offer or don’t write back at all! I have spent so much in the site that it has cause me hardship and depression! I would like all

the money I have deposited in the account refunded back to me as I have asked multiple times to have my acct closed which they will not do! Awful ! Please help me

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Dear Jenn2365,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the general terms and conditions, and this is what I found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@mafiacasino.com, and we will close your account as soon as practicable. 

To better understand your case and assess it properly, I would like to ask you a few additional questions:

• Could you please send us the original emails you sent to the casino asking for self-exclusion as an attachment?
• Did you receive any response at all from the casino to your closure request or any follow-up communication?

Additionally, I would kindly ask you to forward the original email (not just the screenshot) as an attachment to jean.s@casino.guru so I can verify the full details, including timestamps and content.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue.

Best regards,

Jean

Yes I did receive a response on couple occasions , just asking me do I want a bonus ! I will forward my emails you you directly ! Thank you 🙂

I’ve actually deposited over 12000 since my first attempt to self exclude 🙁

Can you confirm that you have received my emails please , thank you 🙂

Dear Jenn2365

Thank you for your cooperation and for providing all the necessary information. I have received your emails. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Matej L., (matej.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean Susor

Thank you 🙂

Hello Jenn2365, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I’d like to invite a representative of Mafia Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and clarify why the player has been offered bonuses, instead of investigating what the problem" might have been? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.