Magic Win Casino - プレイヤーのアカウントは閉鎖されました。

I made numerous deposits to magicwin2.bet won £120 and withdrew it. 3 month's later they cancelled it. I then withdrew it again 2 month's ago and still nothing. They're now blocked my account and I can't access it. Blocked me from live chat too. Absolute fraudsters is what they are

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request or any other relevant evidence to my email tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Tomas

Thank you for your quick response. Ive emailed over the only correspondence that magicwin2.bet has sent confirming my withdrawal. I can't access my account to get any further details. Ive sent then numerous emails asking for this information under a freedom of information request to which they've ignored sadly.

Thanks.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help. The casino can reopen this complaint anytime.