Magic Win Casino - プレイヤーの撤退が遅れています。

I would like to file a complaint and kindly request your assistance in resolving an ongoing issue with Magic Win Casino.

My withdrawal was requested and approved on October 5th. According to the casino’s own terms and conditions, withdrawals should be processed within 21 business days. Despite this, my payment has still not been received.

I have contacted the casino’s live chat support approximately ten times, but I have not received any clear information, concrete updates, or confirmation of when my funds will be sent. The responses were vague and did not help to resolve the situation.

At this point, the delay significantly exceeds the timeframe promised in their rules, and I am unable to obtain any meaningful assistance from the casino directly. Therefore, I kindly ask for your help in investigating this matter and encouraging Magic Win Casino to complete my withdrawal without further delay.

Thank you in advance for your support.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello Kristina,

Yes, I have received one withdrawal from this casino before. It was my first one and they sent it very quickly, after just a few days.

The withdrawal I’m waiting for now is my second one, and this time they haven’t paid anything and won’t give me any clear answers, even though I keep contacting them.

Thanks

Thank you for your reply. Unfortunately, I would like to inform you that since this casino has 80+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint any time.