Magius Casino - プレイヤーの撤退が遅れています。

The casino now refuses to pay out my €500, even though I:

used the same payment method,

I have completed all verifications,

have fulfilled all payout conditions.

However, the withdrawal is repeatedly canceled, with excuses like "technical problems" or requests to deposit again to supposedly "activate" withdrawals. I suspect systematic fraud or deception here.

I therefore request that the relevant payments to this casino be refunded, as the merchant has not provided the agreed service and is acting fraudulently.

I have tried 6 times to get my money

Das Casino verweigert nun meine Auszahlung von 500 €, obwohl ich:

dieselbe Zahlungsmethode verwendet habe,

alle Verifizierungen abgeschlossen habe,

sämtliche Auszahlungsbedingungen erfüllt habe.

Die Auszahlung wird dennoch immer wieder storniert, mit Ausreden wie „technischen Problemen" oder der Aufforderung, nochmals einzuzahlen, um angeblich Auszahlungen zu „aktivieren". Ich vermute hier einen systematischen Betrug bzw. eine Täuschung.

Ich bitte daher um Rückbuchung der betreffenden Zahlungen an dieses Casino, da der Händler die vereinbarte Leistung nicht erbracht hat und betrügerisch agiert.

ich habe schon 6x versucht mein Geld zu bekommen

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you're experiencing.

To better understand the situation and assist you effectively, could you please provide some additional information by answering the following questions?

• What payment method did you choose for the withdrawal?
• Have you tried selecting a different payment method for your withdrawal?
• Did the casino’s customer support offer any suggestions, such as processing the withdrawal manually?
• Have you successfully withdrawn funds from this casino in the past?

I truly hope we’ll be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear mrrrddr5b463,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.