Megapari Casino - プレイヤーのアカウントは閉鎖され、アクセスはブロックされます。

My account concern with Megapari Casino :

I have been unable to login and access my funds and my Megapari casino account for more than a month.

My megapari account has been blocked and deactivated by Megapari all of sudden.

I was requested to share my Original e-aadhar card downloaded and Screenshot showing my e-aadhaar aswell logged in from the official government site from the Government site which I have done and sent to the Megapari support and security team many times but there has been no response from the Megapari teams.

I have done live-chat with Megapari casino team since email team does not respond back and they reply back with same response wait 72 hours I explained my issue with every detail but they have been non-responsive and make me wait again and again.

I have been seriously harassed and frustrated by the delay and no-response from the Megapari support teams towards my issue.

I am hoping Casino Guru to mediate and help me get my account activated from this platform.

Dear KaranMehta95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you more effectively, could you please answer the following questions:

• Could you please forward me the documents you sent to the casino for verification? My email address is [email protected].
• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Veronika,

• I have sent you the requested documents from the Megapari casino which is my original e-aadhaar document in PDF-format file downloaded and Screenshot showing my e-aadhaar aswell logged in from the official government site to your email - [email protected]

• No, I have tried withdrawing my funds since 08/12/2023 but since then i was unable to withdraw my funds till now.

• I have played all types of live casino games.

Hello dear player, Veronika!

We have sent the information to the mailbox. Please check it as soon as possible.

Thank you in advance

Dear Veronika,

I have been sending the requested documents to the megapari support and security team since last week but i have heard no response nor got any help.

Please help me as this is now getting out of hands and its a worry for me.Check the screenshots of my emails.

I am totally helpless at the moment on trusting upon such a casino with my funds. I am now feeling mentally harrased by this delay and no response.

Please help me take actions against the Casino for harrasing me and wasting my valuable time.

Dear KaranMehta95,

After a thorough review of your case, we have to agree with the casino's decision to permanently close your account. The documents you have provided show signs of editing, which is not allowed; in fact, it could be considered a criminal offense and is in direct breach of the casino's terms and conditions. It is your responsibility to provide only real, truthful documents issued by official institutions. Any attempt to use fake or forged documents is not tolerated.

For the aforementioned reasons, we have to reject your complaint.

I strongly advise you to refrain from any attempts to use documents of questionable authenticity in the future.

If you run into any issues with this or any other casino in the future, don’t hesitate to contact us.

We are here to help.

Best regards,

Veronika