Megapari Casino - プレイヤーのアカウントは閉鎖されました。

I recharged 300 USDT, and after winning, I submitted a withdrawal request of around 700 USDT. They asked me to wait for review, and then I received a series of emails requesting me to provide my ID card, driver's license, water and electricity bills, as well as holding identification documents and a white paper with specific numbers for taking photos. I provided all of them as required. Finally, they sent me an email saying that they would close my account, and my account would be unable to log in, and my money would also be unable to be withdrawn.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you explained your relation to the person the casino mentioned in their email to you from April 16th, 2025?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please forward the email with the explanation you provided? Send the information to my email at tomas@casino.guru for review.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

1.betting on sports

2.no bonus

3.yes i replied，i said i do not know him

4.no possible，never this site，i have played on 1xbet.com before

5.ok，i will sent it to your email later

Hello, lkin!

Following a thorough review by our Security Department, it has been determined that your account must be blocked. We understand this may be disappointing, but please know that this decision is made in compliance with our security policies and terms and conditions.

Our security department conducts regular checks to ensure a fair and secure gaming environment, and appropriate actions are taken when necessary. We would like to remind you that these measures are vital for maintaining the integrity of our platform and the safety of all players.

Thank you for your understanding.

Dear Tomas!

We just wanted to inform you that we have sent an email regarding the situation.

Please check it when you have a moment.

Thank you for your attention!

Best regards,

Megapari

Why did you close my account? You didn't give me a reasonable explanation. Not only did you close my account, but you also stole all of my balance, including my deposits.

Thanks to both parties for your replies and the provided information.

Dear player,

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.