Megapari Casino - プレイヤーのボーナスは没収されました。

I deposited €500 there to receive the €500 first deposit bonus. I wagered over €15,000 of my €17,500 and had a bonus balance of €750 when the casino simply canceled my bonus for no reason. I had almost wagered the deposit bonus, and as soon as you're almost there, they cancel the bonus.

Ich habe dort 500€ eingezahlt um den Ersteinzahlungsbonusin höhe von 500€ zu erhalten. Ich habe über 15000€ von 17500€ umgesetzt und hatte ein Bonusguthaben von 750€, als das Casino mir einfach Grundlos den Bonus storniert hat. Ich hatte den Einzahlungsbonus fast umgesetzt und sobald man es fast schafft löschen sie den Bonus.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you made this deposit and activated the bonus?

Could you kindly send me a screenshot of the bonus you activated and played with?

Have you checked the validity of the bonus?

What types of games did you play while your bonus was active?

Have you contacted customer support to ask about the reason why your bonus was canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello,

I deposited on October 21st. Here are screenshots of the first deposit bonus.

The bonus was valid, and I only played slot machines. I'm also attaching screenshots of the communication with the casino. They simply say they're allowed to do this. It's a disgrace; they waited until I was almost finished with the bonus and then deleted it.

Hallo,

ich habe am 21. Oktober eingezahlt. Hier sind Screenshots des Ersteinzahlungsbonus.

. Der Bonus war gültig und ich habe nur Spielautomaten gespielt. Ich hänge auch Screenshots der Kommunikation mit dem Casino an. Sie sagen einfach nur, dass sie das machen dürfen. Es ist eine Frechheit, sie haben gewartet bis ich so gut wie fertig war mit dem Bonus und haben ihn dann gelöscht.

Hello MEINDLCC,

Thank you for reaching out and sharing your experience with us. We understand how disappointing it must be when your efforts don’t lead to the outcome you expected, and we sincerely apologize for any frustration caused.

We want to be completely transparent with you. According to the Bonus Rules and Policy, which are available here: https://megapari.com/en/bonus/rules/freebet_first_deposit

Point 10 states that: "Megapari has the right to amend the terms of the offer, cancel or renew the offer, or refuse participation at any time without prior notice."

While this means that your access to our bonus program is now limited, we want to reassure you that your account remains fully functional. There are no restrictions on deposits, withdrawals, or any betting and gaming activities. You are still able to enjoy all other features of your account without any limitations.

We deeply appreciate your loyalty and the trust you’ve placed in us, and we value your feedback.

We are committed to improving our services and will keep working hard to ensure a positive experience for all players.

Kind regards and,

Thanks to you for being part of the Megapari community.

Thank you very much, MEINDLCC, for providing all the necessary information. I will now transfer your complaint to my colleague, Michal (michal.k@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello Meindlcc,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Megapari Casino to join the conversation.

Dear Megapari Casino,

While I fully acknowledge your right to apply Rule 10 of your Terms and Conditions, implementing this rule at a stage when the player had nearly completed the wagering requirements and was close to receiving the bonus winnings raises understandable concerns about the fairness and timing of the decision, assuming no breach of rules on the player’s part.

In the interest of maintaining transparency and professional standards, I kindly ask you to provide a reasonable explanation of the circumstances and rationale behind this action. A simple reference to the rule, without further context or clarification, does not really sufficiently demonstrate the fairness and consistency expected from a reputable and well-rated casino.

If there are factors relevant to this case that cannot be shared publicly, please feel free to forward them directly to me at michal.k@casino.guru

Our intention is to ensure a clear and fair clarification based on a complete understanding of the situation.

Dear Michal!

We’ve sent you an email with a detailed response regarding this matter. Please check your inbox at your convenience.

Thank you for your attention.

Best regards,

Megapari Team

Dear Megapari Team,

Thank you for your email. I have responded back and am awaiting your reply.

Dear Michal!

Thank you for your message. We have sent you an email as requested, please check your inbox.

Dear Meindlcc,

Could you kindly confirm whether you have established and maintained only a single account with Megapari Casino? Additionally, have any of your family members or friends registered an account with Megapari Casino? If so, did you happen to play at the casino simultaneously from the same location, possibly during a visit?

Additionally, could you let me know which devices you have used to access and play in the casino?

Hello,

Of course, this is my only account. I'm not aware of any friends playing on my Wi-Fi. I can't rule it out completely, of course. I've always used my Huawei phone to play.

Hallo,

selbstverständlich ist das mein einziger Account. Mir ist nicht bekannt, dass Freunde in meinem Wlan gespielt haben. Ausschließen kann ich es natürlich nicht. Ich habe immer mein Huawei Handy benutzt zum spielen.

Dear Meindlcc,

Could you kindly confirm how you came to know about Megapari Casino? Was it a recommendation from a friend, or was there another reason that led you to open an account with them? Additionally, which payment method did you utilize for your deposit into Megapari Casino? What is the typical amount you usually deposit in online casinos?

Please list your home Wi-Fi IP address for me.

Hello,

No, it wasn't a friend's recommendation, but an advertisement. I used crypto and usually deposit €200-€500. I only registered using a VPN; should I send the IP address of my VPN?

Hallo,

nein, es war keine Empfehlung eines Freundes sondern über Werbung. Ich habe Crypto benutzt und zahle meistens 200€-500€ ein. Ich habe mich ausschließlich mit VPN angemeldet, soll ich dann die IP von meinem VPN schicken?

Dear Meindlcc,

Yes, please, send me all the IP addresses you use if possible. Additionally, if you can send me your device ID and/or Android Device ID as well. I believe this would be quite helpful for me.

Here are the methods for finding it.

✅ 1. Find IMEI / MEID / Serial Number

Method A — Using the dialer

1. Open the Phone app.
2. Dial:
3. *#06#
4. A screen will pop up showing:
5. IMEI (for each SIM slot)
6. MEID (on some models)
7. Serial number (SN)

Method B — From Settings

1. Go to Settings
2. Tap About phone
3. You will see:
4. IMEI
5. Serial number
6. Model number

✅ 2. Find Android Device ID

This is different from IMEI and is used by apps.

Method:

1. Go to Settings
2. Tap Apps > Apps again
3. Tap the three dots (⋮) > Show system processes
4. Find Google Play Services
5. Tap App details → Look for Device ID in some versions

Hello,

Here's a screenshot of my IP address. But to be honest, the IP changes every time, so the VPN always uses a different one, and unfortunately, I have no way of finding out which IP addresses I used to log into the casino. I've also attached the IMEI. I couldn't find the device ID, so that didn't work.

Hallo,

hier ist ein Screenshot meiner IP. Aber um ehrlich zu sein, die IP ändert sich jedes mal also der VPN benutzt immer eine andere IP und ich hab leider keine Möglichkeit herauszufinden mit welchen IPs ich mich ins Casino angemeldet habe. Die IMEI hänge ich auch an. Die Geräte ID konnte ich nicht finden also das hat nicht geklappt.

Dear Meindlcc,

Thank you for providing all the information.

Dear Megapari Casino,

I look forward to hearing from you regarding the new findings.

Dear Michal,

We have sent you an email with the additional information.

Please review it when you have a moment.

Thanks in advance.

Dear Megapari Casino,

Thank you for your email, I have responded back with some additional enquiries and am looking forward to your reply.

Dear MEINDLCC,

Thank you for your patience while we reviewed your case in detail. We would like to address the situation openly and transparently.

First, we must clearly state that your account triggered a serious violation of our Terms and Conditions. We will not detail the technical aspects publicly, but our internal systems confirmed this breach without any ambiguity. In the iGaming industry, violations of this type typically result in the permanent closure of all related accounts. This is the standard approach across most operators.

However, despite the severity of the violation, we chose not to apply the strictest measures. Instead, we took a more loyal and respectful approach, specifically because we value every player and aim to resolve disputes fairly. We want you to understand that we took your case seriously, and significant internal work was carried out to find a solution that still gives you a fair opportunity.

After several rounds of internal discussions, and strictly as a one-time exceptional gesture, we are prepared to temporarily lift the bonus restrictions on your account. This will allow you to receive and play through a compensation bonus.

Here is the offer prepared personally for you:

• Bonus amount: €300

• Wagering requirement: x20 (your original wagering requirement was x35)

We want to highlight that this offer is noticeably more favourable than your original bonus:

Previously, to complete the €500 bonus with a x35 requirement, you had to wager €17,500.

With our goodwill offer, you only need to wager €6,000, which is nearly three times easier to complete.

This is a clear improvement and a genuinely fair way to acknowledge the progress you had already made, without compromising the seriousness of the violation registered on your account.

You will be free to play and complete this bonus without any interference from our side.

It is very important to note:

Once this bonus is completed, whether you finish it successfully or lose it, the bonus restrictions on your account will be reinstated permanently. Your access to all future bonus programs will be closed according to the recorded T&C violation. This condition is final and cannot be changed.

We hope you can see that this solution is offered with fairness, transparency and respect. Even though the violation remains, we still chose to give you one last honest opportunity to complete a substantial bonus under significantly lighter conditions.

If you agree to this resolution, we will immediately activate the bonus for you.

We genuinely appreciate your understanding and hope this brings the case to a fair conclusion for all sides.

Warm Regards,

Megapari Team

Hello,

Firstly, I am still not aware of what serious conditions I am supposed to have violated.

Secondly, your offer is clearly disadvantageous for me. I had a €750 balance and had already wagered over €17,000/€17,500. The only fair solution is to credit my original bonus balance towards the remaining wagering requirement. Therefore, I naturally reject the offer.

Hallo,

also erstens ist mir immer noch nicht bewusst gegen welche schwerwiegende Bedingungen ich verstoßen haben soll.

Zweitens ist euer Angebot klar deutlich nachteilig für mich. Ich hatte 750€ Guthaben und bereits über 17000€/17500€ umgesetzt. Die einzige faire Lösung ist es, mein ursprüngliches Bonusguthaben dem einem verbleibenden Wager gutzuschreiben. Ich lehne das Angebot also selbstverständlich ab.

Dear MEINDLCC,

Thank you for your reply and for sharing your point of view in such a clear way. We fully understand why you are comparing the €750 you had in bonus balance with the offer we proposed, so let us walk through the numbers together in a transparent way.

When you made your first deposit, the structure of your welcome bonus was as follows:

• Deposit: €500
• Welcome bonus: €500
• Total wagering requirement: €17,500

This means that the original wagering requirement was effectively x35 on the bonus amount (€500 × 35 = €17,500).

As you correctly stated, you already wagered around €15,000 out of €17,500. During this time, you had full access to the games and multiple chances to win using both your deposit and the bonus structure. The remaining part of the original wagering was about €2,500.

However, once a serious T&C violation is detected and a bonus is invalidated, it cannot be simply "continued" from where it stopped. In such cases, there are only two realistic options in line with industry practice:

either no further bonus at all, or a new, separate offer as a gesture of goodwill.

This is why we worked on a completely new structure for you.

Our goodwill proposal is:

• €300 bonus
• x20 wagering requirement
• Total wagering needed: €6,000

From a pure mathematical perspective, this structure is much softer than the original bonus conditions:

• Original bonus: €500 with x35
• Goodwill bonus: €300 with x20

In other words, every €1 of bonus in the new offer requires far less wagering than in your original welcome package. Instead of a very high multiple, you receive a reduced and more player-friendly requirement that is significantly easier to complete from a fresh start.

We completely understand that, from your point of view, the "fairest" solution would be to simply restore the €750 bonus balance and let you finish the remaining wagering. Unfortunately, due to the violation registered on the account, this is not something we are allowed to do. In the current situation, the real choice is not between "old bonus vs. new bonus", but between "no further bonus at all" and "a new, softer goodwill bonus".

We chose the second option because we genuinely wanted to give you another meaningful chance to play under clear and lighter conditions, instead of closing the matter without any compensation.

If, after seeing the numbers and structure, you decide to accept this solution, we will activate the bonus for you and you will be able to use it without any interference from our side.

Whatever your decision, we appreciate that you took the time to raise your concerns, and we hope this explanation helps you see how we arrived at our proposal.

Dear Megapari Team,

I have sent you an email, and am awaiting your reply.

Dear MEINDLCC,

I understand that, from your perspective, the fairest outcome would be to restore the €750 bonus balance and allow you to complete the remaining wagering. Unfortunately, this is not possible.

Could you please share what kind of solution or offer you would consider acceptable so that we can work toward an agreement that is fair for both parties?

Hello,

I could still accept a real money credit of €500. I would have definitely received this if my bonus hadn't been cancelled.

Hallo,

ich könnte noch eine Echtgeldgutschrift von 500€ akzeptieren. Diese hätte ich auch garantiert erhalten, wäre mein Bonus nicht storniert worden.

Dear MEINDLCC!

Thank you for your patience and for continuing this discussion with us.

We understand very well how frustrating this situation feels from your side, especially after you spent so much time and energy wagering the bonus. We have taken another careful look at your case.

There are two things we need to keep in balance here.

1. On one hand, you made your first deposit, played actively, and then moved into the bonus phase. You used our platform fully, enjoyed regular gameplay and then continued with the bonus balance. We fully recognize that you were close to completing the wagering and that it is very disappointing to see the bonus cancelled at that stage.
2. On the other hand, the funds you are referring to were still in the bonus phase. The wagering was not completed, and the final outcome was not yet known. In gambling, this is an essential point. Until wagering is fully completed, bonus funds are not guaranteed real money. They can still be lost, increased or reduced. Asking for 500 EUR as guaranteed cash in this situation means converting an unfinished bonus into a fixed real-money payout, which goes beyond how bonuses are designed to work in our industry.

Taking all of this into account, we have decided to adjust our proposal.

As a gesture of goodwill, we can revise our proposal and increase it to 500 EUR with a reduced wagering requirement of x20, which we believe is a fair and balanced alternative.

This means:

• You receive the same nominal bonus amount as your original welcome bonus
• The wagering requirement is significantly lower than the original one
• You get a real second chance to complete wagering under much softer conditions

Please let us know if you would be willing to accept this offer.

We believe it represents a fair and balanced compromise. It respects the time and effort you already invested, acknowledges how close you were to completing the original wagering, and at the same time keeps the solution within the logic of bonus play rather than turning an unfinished bonus into a guaranteed cash payout.

If you agree with this solution, please confirm in the thread, and we will proceed with arranging the bonus for you.

Kind regards,

Megapari Team

Hello,

This proposal is also completely unfair and puts me in a worse position than if my bonus hadn't been canceled. If you want to credit me with a bonus instead of real money, the only fair solution is to structure the bonus as it was at the time of cancellation. That means a €750 bonus with a 2x wagering requirement (so that the remaining wager is roughly the same as the remaining wager from the original bonus). I don't consider it fair to have to wager the bonus a second time, especially since I was lucky and won the first time.

Hallo,

auch dieser Vorschlag ist vollkommen unfair und stellt mich schlechter als wenn mein Bonus nicht storniert worden wäre. Wenn ihr mir einen Bonus, statt Echtgeld gutschreiben wollt ist die einzige faire Lösung den Bonus so zu gestalten wie zum Zeitpunkt des stornierens. Das heißt 750€ Bonus mit 2x umsatzanforderung (so dass der restliche wager in etwa dem restlichen wager vom ursprüngelichen wager beträgt). Ich sehe es nicht als fair an, den Bonus ein 2. mal umsetzen zu müssen, obwohl ich beim ersten mal Glück hatte und gewonnen habe.

Dear MEINDLCC!

Thank you for your detailed message and for sharing your point of view so clearly. We understand that this situation is important to you and we fully acknowledge your concerns.

At the moment we need some additional time to carefully review the case internally and to evaluate all available options in line with our Terms and Conditions and our previous communication.

As soon as we have a final position from our side, we will come back to you with an update.

Dear Megapari Team,

Thank you for your email. I have responded with my observations and suggested the actions that I believe could help us address this situation in a manner that is fair and satisfactory for all parties involved, given the circumstances.

Dear Megapari Team,

Thank you for your constructive cooperation and willingness to find a reasonable consensus on how this case can be resolved to both parties (reasonable) satisfaction.

Dear MEINDLCC,

Thank you for your patience while I discussed your case with the casino team. I appreciate how long this process has taken and understand how frustrating the situation must have been for you. From a purely technical standpoint—and if we looked only at the rules—the casino team did follow their terms, as they previously explained.

However, at Casino Guru, we believe that every not fully clear case deserves thoughtful review, not just a strict interpretation of the rules. We don't consider 'blindly' following the rules, especially when players didn't gain any unfair advantage, as the best or fair approach. Once we clarified all the details with the casino team, we were able to move toward a constructive and hopefully fair solution for you.

As you know, bonus funds cannot be withdrawn until the wagering requirement is fully completed. Only then are they treated as real-money funds or transferred from the bonus wallet to the real-money wallet, depending on the casino’s system. Due to the notification from the casino security team, as they detected the same or very similar gameplay in the same game from the same location among multiple accounts, the casino team had to forfeit your "bonus fund/winnings."

However, after taking a deeper and more careful look at your case, it was discovered that there was no conclusive proof that you gained any unfair benefit. With that understanding, we continued working together to find a resolution that feels fair to both you and the casino.

I completely understand that your preferred outcome would have been to restore the original bonus and your previous wagering progress. Unfortunately, this is not technically possible, and even though you were close to completing the wagering, those funds were still considered bonus funds at that stage.

Still, we wanted to get as close as possible to replicating your original situation. After further discussions, we reached an agreement on a €500 bonus with a (only) x10 wagering requirement. This respects the casino’s standard conditions while still giving you a strong and realistic chance to achieve a positive result.

Please keep in mind that this offer is a one-time exception, and it reflects the casino team’s intention to show goodwill and reach a fair, balanced compromise.

I hope you appreciate this conclusion.

Dear MEINDLCC!

First and foremost, we want to express our sincere gratitude for your patience throughout this process. We fully understand how frustrating the situation has been, and we appreciate your cooperation as we work toward a resolution.

As Michal mentioned earlier, we recognize that you were very close to completing the original bonus, and we want to ensure that this situation is resolved fairly. After careful consideration, we’ve come to the conclusion that the best way forward is to offer you a €500 bonus with a x10 wagering requirement, which we believe is the most reasonable solution.

To be clear, this bonus is equivalent to the €2,500 you almost completed in the original wagering, and we are doing our best to make sure it gives you a fair chance to complete the requirements and benefit from the bonus.

We truly believe this is a fair compromise, and we are confident that this will allow you to move forward and continue enjoying your time with Megapari.

Please note, as the Michal correctly pointed out, that this offer is a one-time exception. Once the wagering is completed, this will be the final adjustment, and we will continue to follow our standard policies going forward.

We are waiting for your confirmation of this offer. Once we hear back from you, we will proceed with the bonus and ensure everything is credited to your account.

Thank you again for your patience, understanding, and trust in us. We are committed to providing you with the best possible experience, and we truly value your presence in the Megapari community.

Hello,

Even though, to be honest, I'm still worse off than before, I accept the offer. I think I have a good chance of winning.

Hallo,

auch wenn ich ehrlicherweise damit immer noch schlechter gestellt bin als davor, akzeptiere ich das Angebot. Ich denke ich habe damit gute Gewinnchancen.

Dear MEINDLCC,

Thank you for your response. I understand that the outcome of this case might not fully meet your expectations; however, as mentioned above, the final bonus offer represents a fair and balanced agreement, and it gives you a fair and realistic chance to complete the requirements and benefit from the bonus. Furthermore, who knows, you might end up even better off than anticipated 😉

Dear Megapari Team,

Please let us know when the bonus is ready in the player's account so they can utilise it.

We confirm that the €500 bonus with a x10 wagering requirement has been successfully credited to the player's account. MEINDLCC can now proceed with using it to complete the wagering requirements.

We wish you luck,

Megapari team

Dear MEINDLCC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

For some reason, I can't play the bonus.

Hallo,

ich kann den Bonus aus irgend einem Grund nicht spielen.

Dear MEINDLCC,

Thank you for letting us know, and we’re sorry for any confusion this situation may have caused.

After receiving your message, we carefully reviewed your account once again to make sure everything was in order.

According to our records, the bonus was successfully credited on 10 December at 09:26 (GMT), and the bonus conditions were applied correctly from that moment.

To help us better understand your experience and ensure nothing was overlooked, could you please share a bit more detail about what exactly prevented you from using the bonus?

For example, was there a specific message shown, or did the issue occur in certain games only?

If possible, we kindly ask you to provide screenshots of what you see on your side when attempting to use the bonus. This will allow us to review the situation more accurately and check everything once again in detail.

As some time has passed since the bonus was credited, your clarification and screenshots will help us take a closer look at the situation and ensure nothing was missed.

Hello,

There is no error message. My balance is simply not displayed, regardless of which game I open.

Hallo,

es gibt keine Fehlermeldung. Es wird mir schlicht kein Guthaben angezeigt, egal welches Spiel ich öffne.

We kindly ask you to provide screenshots showing what you see on your side when opening the games, especially where the balance is not displayed.

Please include:

1. the game screen where the balance should appear,
2. your wallet or balance section at the same time.

These screenshots will allow us to review the situation in detail and double-check everything on our side to understand why the balance is not visible for you.

Hello,

Here are the screenshots. I'll also send them to you via email, Megapari.

Hallo,

hier sind die Screenshots. Ich schicke sie euch auch per email Megapari.

Dear MEINDLCC,

Thank you for your message. We would like to clarify the situation in a clear and transparent way.

The bonus credited to your account is subject to a wagering requirement. In order to benefit from this bonus, it must be actively wagered under the agreed conditions. Without wagering, the bonus cannot be utilized, as wagering is an essential part of how the bonus mechanism works.

The €500 bonus with a x10 wagering requirement was credited correctly and under the exact conditions that were agreed upon.

To summarize the current status, the bonus has been active for several days now, and the wagering process has not been started. Please note that the bonus validity period is limited, and we are now approaching the end of the 7-day timeframe from the moment the bonus was credited, which is identical to the validity period of the yours original bonus.

Hello,

I understand that I have to wager the bonus. However, I couldn't play through the bonus, despite trying everything. Now it has expired and is no longer active.

Hallo,

mir ist klar, dass ich den Bonus umsetzen muss. Allerdings konnte ich den Bonus nicht spielen, ich habe alles ausprobiert. Jetzt ist er ausgelaufen und nicht mehr aktiv.

Dear MEINDLCC,

Bonus funds become active only when the wagering process is initiated, which always starts from real funds and then automatically activates the bonus stage.

At the time in question, the real balance on your account was insufficient to place a bet, which made it technically impossible to start the game and begin the bonus wagering process. As a result, the bonus remained active but unused and expired after the validity period ended.

We fully understand that everyone can face personal matters, lack of time, or unexpected circumstances. This is not about any intentional action on your side, and we do not assume that you deliberately chose not to use the bonus. Situations like this can happen.

Despite the fact that the original bonus has already expired, we can credit a similar bonus once again.

However, before proceeding, we kindly ask for your confirmation that if the bonus is reissued, you will be able to actively wager it within the full validity period of 7 days.

We appreciate your understanding and look forward to your response.

Hello,

I didn't know I had to make a deposit. Okay, fine, then credit me with the bonus and I'll make the deposit...

Hallo,

ich wusste nicht, dass eine einzahlung tätigen muss. Also gut, dann schreibt mir den bonus gut dann werde ich einzahlen...

Thank you for your response.

That is absolutely fine, this point may indeed have been unclear, especially since the bonus was credited separately.

We would like to reassure you that this situation is fully identical to your original bonus. At that time, you also made a deposit first, received the bonus funds on your balance, started wagering using real funds, and only after that the bonus funds became part of the wagering process.

The same mechanism will apply again once the bonus is recredited.

As soon as the bonus is added to your account, we will inform you accordingly. Kindly wait for our confirmation before proceeding.

We appreciate your understanding and cooperation.

Dear MEINDLCC,

In line with our prior agreement, we would like to confirm that the bonus has been reapproved and credited to your account today, 22 December 2025, at 07:20 GMT.

The bonus will be valid for 7 days from the moment of activation, under the same conditions as your original bonus.

We would also like to respectfully note that we understand that during the previous attempt, due to a lack of clarity, you were unable to proceed with wagering the bonus. Taking this into account, and based on our agreement, we kindly ask you to actively wager the bonus within the provided 7-day validity period.

Should you have any questions during the process, please feel free to let us know. We wish you a smooth and successful wagering experience.

Dear Michal

We would like to provide a update regarding this case.

The player has successfully wagered the recredited bonus and has received the withdrawal of funds based on the withdrawal request created and approved on 2025-12-23 at 06:22:11.

All initial agreements and commitments made toward the player have been fully fulfilled. We are pleased that the player was able to complete the wagering successfully and receive the payout without further issues.

Taking the above into account, we kindly ask you, as a representative of Casino Guru, to proceed with finalizing this case.

Dear Megapari Casino,

Thank you for the update.

Dear MEINDLCC,

Could you please confirm the details mentioned above? Additionally, may I ask you to specify the amount you won and the amount you withdrew?

Hello,

I did lose a lot of money during the implementation, but yes, I received the €500.

Hallo,

ich habe zwar sehr viel Geld bei der Umsetzung verloren, aber ja habe die 500€ erhalten..

Dear MEINDLCC,

Thank you for your reply and for confirming the receipt of the €500. I fully recognise that this entire situation was far from ideal and may have led to some frustration, but I am pleased that we were able to intervene and assist in reaching a positive outcome.

While the final result may not align with your expectations, I believe you would concur that receiving any winnings is preferable to receiving none. With that in mind, I am glad that our participation contributed to resolving the matter and that you were able to receive your winnings.

I'll go ahead and mark the complaint as 'resolved' in our system. I would like to thank both parties for their cooperation.

If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino.Guru