Megapari Casino - 当該プレイヤーは出金が遅れていると考えています。

Hi,

I have been trying to withdraw the amount of 8500inr from my megapari account but it gets rejected. when i request for withdrawal it gets approved but after 6-12 hours the amount gets refunded back into my megapari account saying "technical difficulties". I have already tried to withdraw the amount for 6 times using the same withdrawal options but they keep getting rejected. I feel like they dont intend to payout my winnings. I didnt use any bonuses or any promotion. when i contacted the coustomer support they said to wait for 24 hours and try again only to see the problem again. I request you guys to look into this. I have attached a screenshot of my transaction history from megapari.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, MKUZE!

We’re truly sorry to hear about the frustration you’ve been experiencing, and we sincerely apologize for any inconvenience this situation has caused. We completely understand how important this is to you, and we want to reassure you that we are doing everything we can to resolve the issue as quickly as possible.

Our team is investigating your case with the highest priority, and while we know it’s not ideal, we kindly ask for your patience as we work through the process. Rest assured, we’re on it and will keep you updated every step of the way. You can trust that we are committed to sorting this out for you.

Thank you so much for your understanding, and please know we’re here for you throughout this process.

Best regards,

Megapari

To help resolve the issue with your withdrawal, we recommend using the UPI method for your withdrawal request. This method should work smoothly for you, and we expect no issues with it.

If you encounter any further difficulties, don’t hesitate to contact us. We're here to assist you and ensure everything goes as expected.

Thank you again for your understanding, and please know we're working hard to ensure your satisfaction.

Best regards,

Megapari

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MKUZE,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika