Megapari Casino - 決済が遅延しているとのクレームがあります。

I deposited and won my total balance 500,000 naira they greyed out and removed my withdrawal method as you can only deposit via the method you deposited with they asked me to try in 12 hours which I did same issue I contacted support and they kept citing technical error with bank there are no technical errors I can clearly deposit with bank but not withdraw do they expect money to go in and not come out they keep stalling me in hopes I'm going to lose my winning it's just 300 euros how hard is it to pay that out I'll contact all the licensing operators I know licensing these people and email every single one this is really disheartening from a bookie i need my money urgently

Dear cory00012,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good afternoon, Nick. Thank you for your support!

Indeed, under normal circumstances, withdrawals are processed within approximately 24 hours. We can confirm that 3 of the player’s withdrawals from April 3 have been approved, as well as 2 withdrawals from March 27.

Please note that in some cases, withdrawals may take up to 3 days to be credited—this depends on your bank’s processing times.

Dear player, could you please confirm whether the funds have been received in your account?

Hello dear player and moderator,

Could you please confirm the receipt of the payment?

From our side, the payments have been approved — we are currently awaiting your feedback.

Dear cory00012,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear cory00012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru