Megapari Casino - 決済が遅延しているとのクレームがあります。

Hello,

I have 700 MAD in my Megapari account which I am trying to withdraw.

I submitted the following documents:

- My national ID

- My CashPlus transaction receipt

- A CIH Bank statement in PDF format, including my name, account number, and a payment made to their account

- A screenshot of my Megapari account showing the current balance

Despite providing everything, the support team keeps repeating the same response:

"Please pay attention to the requirements of the Security Department..."

I asked several times for clarification and even sent a final warning message, but they never explained what is wrong or what’s missing.

This behavior seems like a clear attempt to delay or avoid paying out. I am asking AskGamblers for help to resolve this case and release my 700 MAD.

Thank y

ou for your help.

Dear EL-HASSAN-CHAFIKI,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear EL-HASSAN-CHAFIKI, please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you submit the requested documents within the timeframe specified by the casino and according to their exact requirements?

Were the documents submitted in a clear and acceptable format?

In which language did you submit the documents?

Do you currently have any pending withdrawal requests in your Megapari account?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear EL-HASSAN-CHAFIKI!

Thank you for your message. We truly understand how frustrating delays in verification can be, and we sincerely apologize for any inconvenience you may be experiencing. Your safety and account security are extremely important to us, and we want to ensure everything is handled with care and professionalism.

Please note that your case is currently under review by our Security Department. In order to proceed, it is essential that you follow all instructions provided by the Security Team and submit the requested documents in full.

To complete the verification process smoothly, please make sure to:

• Submit all requested documents exactly as specified.

• Provide clear, original, and unedited photos or scans — no cropped or altered images.

• Send your documents from the email address registered to your Megapari account to: security@megapari.com.

• Respond promptly to any additional requests from the Security Team.

We understand this process may seem demanding, but it is a crucial step to protect your account and personal information, and to ensure secure access to withdrawals, promotions, and full platform functionality.

We genuinely appreciate your patience and cooperation. Our Security Team is ready to assist you every step of the way and will process your documents as quickly as possible once everything is received correctly.

If you need further assistance, please don’t hesitate to get in touch. We’re here to help.

Warm regards,

Megapari Team

Dear EL-HASSAN-CHAFIKI,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.