Millioner Casino - プレイヤーの撤退は遅延しており、保留中です。

Hello,

I would like to submit a complaint regarding a delayed withdrawal from Millioner Casino.

I won 35,000 NOK.

I currently have three pending withdrawal requests (thats maximum) of 5000 NOK each (total 15000 NOK). The withdrawals were requested approximately 10 days ago and are still showing as "pending".

I have contacted the casino’s support several times via live chat and email. Each time I was told that everything is fine and that the withdrawals are being processed by the finance department. However, there has been no update or progress.

I have completed the wagering requirements for the bonus and have not received any requests for additional verification documents. My account is still active and the withdrawals remain pending.

Because of the delay and the lack of clear information, I am starting to become concerned about the status of my withdrawals.

I would appreciate your help in reviewing this case and contacting the casino if necessary.

Thank you.

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Dear saflo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may sometimes be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear saflo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra