Monoplay Casino - プレイヤーの入金が遅れています。

Hi, this afternoon at 2:00 PM I deposited the first €20 into this casino. My bank deducted my €20, but the balance is still pending. I contacted the operator via chat, and they initially told me to wait an hour, and then to contact them again after an hour. I contacted them again an hour later, and the operator gave me the exact same answer!!! 🤬🤬🤬 It's a scandal!!! 🤬🤬🤬

Salve, questo pomeriggio alle 14 ho depositato i primi 20€ in questo casinó. La mia banca ha scalato i miei 20€ ma sul saldo del casinó sono ancora in sospeso. Ho contattato l’operatore in chat e mi ha detto inizialmente che bisogna aspettare un’ora e dopo 1 ora di ricontattarli. Gli ho ricontattati dopo 1 ora e l’operatore mi ha dato la stessa identica risposta!!!🤬🤬🤬 è uno scandalo!!!🤬🤬🤬

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ragmn82,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ragmn82,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila