Mr Green Casino - プレイヤーのアカウントは自己排除後、再開されました。

I had requested an indefinite self exclusion from mr green in 2025 due to problem gambling they then somehow reopened my account which I never requested and then I was able to play there again and lost 2600. I should be protected under self exclusion as I have a major gaming problem and had told them this when I self excluded indefinitely in the first place and should of never Been able to reaccess my account. I want my money refunded

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Dear lisadavies,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Green Casino.

In order for us to proceed, I would like to kindly ask you to clarify a few important details:

• Please provide more details on how you were able to reopen your account.
• Were you able to log into the same account, or did you create a new account afterward?
• Could you please forward me the original self-exclusion request you sent to Mr Green Casino back in 2025, along with the casino's response?
• If you have any emails, chat transcripts, or account screenshots confirming the closure in 2025, please upload them here or forward them to jean.s@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue.

Best regards,

Jean

Thanks for your response. I was able to just login to my old account even though I had requested the indefinite self exclusion. I subsequently lost 1700 dollars I had done the self exclusion on the app under there game sense things then spoke to chat to Confirm it was self excluded indefinitely i don't have a copy of the chat as I didn't think at the time I wokld end up having my account randomly active again. I emailed them to request a refund and have heard no response

It is important to provide proof that your account was previously closed due to self-exclusion. So if you have any, please post it here.

Also, please forward the email that you sent requesting a refund and their response, if any, to jean.s@casino.guru.

Could you provide the following details:

• The date your account was closed due to self-exclusion.
• The date you reopened your account.
• List the date and amount you deposited after reopening your account.

Thank you in advance for your answer.