N1 Bet Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

I have been using N1bet for some time, within the last couple weeks, i tried to place wagers and I get a "could not place bet, try again" pop up window for every bet, i messaged chat and they say my account is suspended, i did get an email about providing a proof of crypto deposit with the transaction and personal details on it, the bitcoin wallet i use is anonymous so i cant get my details attached to it, i even reached out to the wallet support staff and they verified that it wasn't possible as its completely anonymous, I messaged n1bet live chat tonight to see what the problem is and they replied the account was closed by administration for violating the rules which makes no sense, they wont even clarify on what rules were even violated, I've attached some screenshots of the live chat with n1bet, i will attach other screenshots later on, thank you

Dear shanie1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted casino support and asked for the details? When did the communication you shared with us take place?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas

I set up my account about 2 years ago. Lost some money there. I didn't go back to it until January this year. I deposited and played from then on.

I just bet on sports. I don't play casino or slots.

Nope I didn't take any bonus.

I have contacted them a couple of times and it's the same dialog as the screenshot. They won't tell me anything. Those screenshots are from last night.

Regards

Shane

Good morning

Any update on the case?

Thanks

Shane

Thank you for your reply, shanie1988. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes can you provide me with a list please

Regards

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.