N1 Bet Casino - 徹底した検証により選手の退場が遅れた。

I continually get denied at the verification step after giving them every document they have asked.

They just ask for more and more to the point my bank is unwilling to give me what n1bet is asking for.

I have taken a selfie with my id.

bank statements

passport photo

photo of the card used

a bill with my name and address within the last 30 days,

and now they want a statement with every transaction ever made to this casino which is a lot of personal information with the last 4 digits of my bank card.

Dear lachlankemp92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? How long ago you registered your casino account, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear lachlankemp92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.