Newlucky Casino - プレイヤーの出金が遅れている。

Hello,

I got sunday a free 10 euro bonus from my vipmanager. This 10 euro i have play around and make 1750 euro to a withdrawal.

Newlucky says the terms to payout a withdrawal is 2 workdays.

Its now 13 feb 2026 and it 5 days later and still my withdrawal stands on pending.

I have make enough deposits en make sure that the proceed of the KYC is finish.

When i send them a email they say that its takes time and there not giving me a time when the withdrawal is being aprove...

I have doing everthing right so can you help me with this.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TheoBB,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I know that i must some days wait, i send them a email yesterday and they told me that the withdrawal status is going to be fine but that i must wait a little bit longer...

But the status on my withdrawal is still pending and thats strange for me.

I have do everthing right, and by some other players that here make a complaint it solve even a couple days and recive the money.

This was the first email yesterday

And this is the email like 6 hours later, its 2 different emails

Dear TheoBB,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

No i dont recieve the withdrawal and the withdrawal is still in "pending"

I have send them every day a email but the say everytime the same.

I must wait, there is a secerity check ect ect.

The screenshots i have that i play right and must get my wirhdrawal.

Believe it or not... the have pay me a half hour ago.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear TheoBB,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla