Newlucky Casino - プレイヤーの出金は遅延し、アカウントに制限が適用されます。

I won off free spins and had my a count all verified also kyc this took ages also. I have tried several times to withdraw via card and bank transfer but all cancelled. They keep stating I jeed to use a new card and deposit money to withdraw my winnings which I a ridiculous. It has been about 5_6 weeks now and I am fed up. They respond with same reasoning which I have never had to do with any other casino before. I definitely would not deposit money to get my winnings it makes no sense. They just are scammets. I also now can't even play with my money as states bet exceeded reduced.

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Dear DESMINI117,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Have you made any deposits in Newlucky Casino?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I don't have screenshot of the bonus but was 15 free spins.

I am fully verified and also KYC verified.

I have made a deposit with them before.

Dear DESMINI117,

Thank you for your reply. Could you kindly share the communication in which the casino requested that you make additional deposits? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear DESMINI117,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon attached is the email of them as requested

Thank you for your response. I would like to inform you that it is common practice for casinos to request a small initial deposit when a new payment method is utilized for the first time, as this serves to verify the payment method. Could you kindly provide the amount required for the initial deposit at the casino? Additionally, I would appreciate it if you could explain the reason for needing to process a withdrawal through a new payment method. Thank you for your patience and cooperation.