Newlucky Casino - プレイヤーの賞金は没収されました。

New lucky just confiscated my money and said that i have breached their terms but i do not know what they are talking about,

and when asking exactly what term has been breached i do not receive any specific answer.

I do not know what they are talking about at all.

I have not breached any of their terms and still they just blocked my account and took my money.

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Dear magoman,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

I played slot machines,

Yes i was in the verification process my identity was verified and they requested a bank statement not older than 90 days which they also received.

I dont remember if i won with my real cash or bonus balance.

Either way i always read terms and conditions carefully so i know for a fact that i have not breached any term.

Do you have any email i can forward the conversations to?

Dear magoman,

Thank you for your reply. Regarding your conversation with the casino, you can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hi I have forwarded two seperate emails to attila.g@casino.guru

Thank you

Thank you for your response. Could you please confirm whether you have used any VPN or IP-masking software to alter your real location while accessing the casino website? Additionally, is there any chance that someone from your household or using the same IP also created an account at this casino? Are you aware of having opened multiple accounts at Newlucky Casino?

Thank you in advance for your reply.

No nothing stated above.

I just made 2 deposits,

I lost the first one then there was no issues,

Second one when i won i became i fraudster and they confiscated my money,

Even after they received all the documents they requested.

Very convenient

Dear magoman,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Magoman,

I sincerely apologize for the inconvenience you've experienced with your account being blocked. I will promptly reach out to the casino to address this issue and strive for a resolution as swiftly as possible.

I would also like to extend an invitation to a representative from Newlucky Casino to join this conversation and assist in resolving this matter.

Dear Newlucky Casino,

could you kindly provide clarification on the reasons behind the player's account blockage? Additionally, we would appreciate any evidence you can share. You may either include your statement and any supporting documents here or send them directly to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation and understanding.

Kind regards,

Jana