NightBet Casino - 選手の退出手続きが遅延しています。

Hello there

i need really help with Night Bet casino.

i made a withdrawal request on Monday 06.04.2026 and since then the casino keeps it pending and doesent process it!

my profile is verified and in the T&C of the own casino is stated that withdrawals are processed within 24h. The live support answers are just to wait, they are processing, they are controlling ect. I never taked a bonus and k played just real money.

i hope casino guru will help

thnx

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hey there

thnx for accepting my complaint🙂

well my account is fully verified and the only problem is that the withdrawal ist still beeing checked since 06/04/2025 still not processed.

today is the 8th day that im waiting to be approved

like i said, i played just with my deposit money and taked no bonus

have a nice day 🥰

Now they just added a cash back bonus in my account. I contacted the chat and they said they cant cancel it. And it will not affect the withdrawal. I send the screenshots just to be sure. I never asked for this bonus

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Erg12,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila