NineWin Casino - プレイヤーの引き出しが遅れ、アカウントがブロックされました。

I with draw my money took over a week to process then my bank would not accept I’ve ask casino to put I. To my other account that tried transfer to same account after 10 email asking them not to I think it’s rong my bank let me deposit but won’t accept a incoming transaction and now I can’t get on my account thay blocked me

Hello Jowill123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nine Win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you have any confirmation that the withdrawal was rejected by your bank? When was the last time you spoke to the casino and what was it about? Why did they block your account?

Looking forward to your answer.

Regards,

Nick

Dear Jowill123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Jowill123. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.