NineWin Casino - プレイヤーの撤退が遅れています。

i had originally deposited £20 into ninewin and received a £20 bonus, won £150 and deposited another 60 to be able to withdraw my bonus. when i went onto a game it would take the money out of my bonus account instead of my real money. i have tried to contact them about this twice but was left without answer both times.

Dear jcashman,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Nine Win Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

• Have you completed the wagering of the bonus?
• Have you completed account verification?
• What is your expectation the bonus money shouldn't have been used based on?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear jcashman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.