No Limit Casino - プレイヤーの賞金は没収されました。

I registered about a month ago and used the 50% first deposit bonus to deposit $100 and receive a $50 bonus.

I played slots and won, so I requested to withdraw $2900.

I was asked to verify my identity, so I submitted everything.

After that, I was asked for the details of the sender of the initial deposit to my cryptocurrency wallet.

That was purchased from a third-party buyer.

I submitted the purchase receipt, correspondence with the purchasing agent, and my pay stubs for three months as proof of the source of funds for the purchase.

After that, I received an email informing me that it had been confiscated.

I have submitted all the requested documents, and I believe this confiscation is unjust, so I would appreciate your cooperation.

一ヶ月ほど前に登録して、50%の初回入金ボーナスを利用して100ドル入金して50ドルのボーナスを受け取りました。

スロットで遊び勝利することができ、2900ドル出金申請しました。

本人確認が求められたので、全て提出しました。

その後私の仮想通貨ウォレットの最初の入金の送金元の詳細を求められました。

そちらは代行業者から購入したものです。

購入した際の領収書や代行業者とのやり取り、購入するための資金源として私の3ヶ月分の給与明細を提出しました。

その後、没収のメールが届きました。

求められた書類は全て提出しており、不当な没収だと思うのでご協力して頂きたいです。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nolimit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the verification requirements and the reasons and justification for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I played slots.

I will forward the conversation to email.

スロットで遊びました

やりとりをメールに転送します

Hello mahogany,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

Do I understand correctly that you exchanged cash for crypto, without any confirmation other than the chat exchange screenshot?

Please let me know.

I exchanged my cash for cryptocurrency and used that cryptocurrency to gamble at a casino.

私は現金を仮想通貨に換え、その仮想通貨でカジノで遊びました。

Thanks for your patience.

I apologize, but without evidence that you legitimately bought and transferred crypto that belongs to you, we might not be able to convince the casino.

Please let me know if there is any information I might have overlooked.

Looking forward to your reply.

Dear mahogany,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.