Nokycbets Casino - プレイヤーはカジノのサポートに連絡できません。

I can't contact support.

I'm playing with the welcome bonus, and when I played the games eligible for the bonus, the wagering requirement reached 83%.

However, suddenly when I opened the bonus game, my balance became $0.

I've contacted support but haven't heard back at all.

I would like to inquire about the details of the problem, but if things continue as they are, the bonus deadline will come and my bonus funds will be gone...

The system seems to be the same as Niyvi Casino...

[email protected]

Even if I contact them I don't get a reply.

Could you please help me?

サポートとの連絡がつきません。

ウェルカムボーナスで遊戯してるのですが、ボーナス対象ゲームで遊んでたら、賭け条件が83%の状態まで進みました。

しかし、突然ボーナス対象ゲームを開いても、残高が0ドルになってしまい

サポートに連絡を入れてるのですが、一切連絡がつきません。

不具合の内容を問い合わせしたいのですが、このままではボーナスの期日が来てしまい、ボーナス資金が消滅してしまいます。。。

システムはNiyvi Casinoというところと一緒みたいなのですが・・・

[email protected]

こちらに連絡を入れても返信も来ません。

お力をかしていただけませんか？

Dear yokoyan888,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Nokycbets Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do you have an access to your account and the game history, please?
• What bonus game have you opened when the balance dropped to zero, please?
• Do you have any screenshots or video recording of this accident, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear yokoyan888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru