The player from Germany reported an issue with their casino account but did not specify the nature of the problem. The Complaints Team requested additional information to investigate the issue but did not receive a response from the player. As a result, the complaint was rejected due to the lack of communication.
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Nomini Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.