Nomini Casino - プレイヤーの撤退が遅れています。

Nomini has not paid out my 1500 Canadian withdrawal amount after 15 business days. I have received a payout before for a smaller amount and been verified before. Please help.

thanks,

Renee ****

Dear reneeaw2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nomini Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you accumulated your winnings with the help of a bonus?
• When was the last time you discussed the issue with casino support, and what explanation did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This has nothing to do with playing any bonuses. The withdrawal has been sitting pending and I have not played any bonuses. I have sent 4 email inquiries with the last one being yesterday, April 8. The last response I received yesterday said there was an issue with the payment provider side. This is the first time anyone offered a reason for the delay.

Please take a look at this as soon as possible. This has been delayed three weeks by Nomini and now I am on hold 5 days here. Thanks.

Thank you very much, reneeaw2020, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello reneeaw2020,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Nomini Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which reneeaw2020 can expect his withdrawal to be processed?

Nomini paid me 1000 of the 1500 owed. Now I have another 1500 pending withdrawal, including the 500 from the first withdrawal that they withheld. Thanks.

Hello reneeaw2020,

I am happy to hear things are moving in the right direction. I will leave this complaint open until all of your withdrawals are paid out. Please keep us updated on any new developments.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear reneeaw2020,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

Thanks, Martin. The casino did payout the first 1500 Cdn owing. I am now waiting on the second withdrawal of 1500 Cdn. I appreciate that you are keeping this complaint open.

Dear reneeaw2020,

We sincerely apologies for your experience. We would like to clear the misunderstanding.

As we checked your account we could not find any pending withdrawal request.

However, we do see all of your withdrawal request which were canceled was from your payment providers side and not from us

We can also see, there is a balance in your account. Therefore, we would suggest you to please attempt a withdrawal request. And let us know if you need any help.

Our team wishes you all the best for your future activities!

Best regards,

RTBet team

Dear parties,

thank you both for updating us on the matter.

Dear reneeaw2020,

please let us know when any new developments arise. In case you don't have a pending withdrawal right now, I encourage you to try to withdraw now.

I have 3 pending withdrawal requests from before that all have the status "under review" by this casino. They have not even been approved by this casino yet so I am not sure how the lending institution would be able to cancel the withdrawals if they are all still under review by the casino.

Dear reneeaw2020,

thank you for letting us know.

Dear Casino representative,

can you explain the situation for us? Is there a timeframe in which the withdrawals will be processed on your side?

The casino has paid out 1000 more. I still have several withdrawals to make before this situation is fully rectified. There are withdrawal limits. The other part of this that I question is why I haven’t moved up in VIP level after all the time playing and the money deposited over time. Thanks.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello reneeaw2020,

As we checked your account we can see the two withdrawal request of 500 CAD was processed and sent from our side by 3rd March, 2025.

And one of the three were declined and returned to your balance. We kindly ask you to please re-attempt the withdrawal request so we can try our best to help you further accordingly.

We will wait for your update.

Best regards,

Nomini team.

Dear Nomini Casino representative,

thank you very much for the update. I am confident the issue will be resolved in the near future.

Dear reneeaw2020,

are you able to request another withdrawal? If yes, can you please proceed as instructed?

All previous withdrawals have been paid out. I am now waiting on withdrawals from May 4, May 5 and May 8, in the amount of $1,500 Cdn. These 3 withdrawals are all showing as under review by the casino. Thanks.

The withdrawals from May 4 and 5 have been paid out. There is a withdrawal not paid out yet from May 8. Thanks.

Hello reneeaw2020,

I am happy to hear things are moving in the right direction. I will leave this complaint open until you receive all funds. Please keep us updated on any new developments.

Thanks, Martin. The 3 most recent withdrawals are pending as of today.

Hello reneeaw2020,

Can you please share the full screenshot of the three pending withdrawal request showing the name of the website as well. Thank you!

Waiting for oyur update!

Best regards,

Nomini team.

One withdrawal has been paid. Two are still outstanding. Thanks.

All withdrawals have been paid out. Thanks very much to Casino Guru and Martin for seeing this through. Inquiry can be closed.

Dear reneeaw2020,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Nomini Casino for their help during the resolution process. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru