Nordis Casino - プレイヤーが賞金を受け取れずにいます。

Good afternoon. Since then I've been trying to withdraw money from the casino.

The said in question does not even send me an email asking for account confirmation. I haven't received any emails since then.

On the website itself, there is no option to do so and they do not respond to emails.

thankful

Boa tarde. Desde essa data que tento levantar o dinheiro do casino.

O dito em questao nem sequer me manda email a pedir a confirmacao de conta. Nao recebi email nenhum desde entao.

No proprio site nao tem a opcao de o fazer e nao respondem aos emails.

grato

Dear Alentexas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I can't verify the account because they don't send me anything and they don't have that option on the site

Não tenho como verificar a conta porque eles não enviam nada para eu o fazer nem tem essa opção no site

Dear Alentexas,

First of all we would like to thank you for registering on Nordis Casino and claiming the 350% Match Bonus .

Second of all we would like to inform you that your withdrawal were not approved for processing:

- 1997551667 from 2 september- 150 eur

The reason for declining the withdrawals is that the article 10 from 350% Match Bonus Terms and conditions were braked.

To be more precise we would like to let you know that you have deposited 10 euro on 2 September 2022 using „Nordis350" promo code and you have received 35 euro Bonus.

Acording to article 10 „350%Match Bonus specifications: Wagering requirements: 60 x deposit+bonus" , meaning that you should have achieved a turnover of 2700 eur. Unfortunately you wagered only 384 eur.

Acording to the article 10 „The Bonus and the funds from it will be available on the balance 10 days after receiving it. After this period all the funds from the balance will be deducted".

The funds are  in your account for 6 days until you make the conditions for turnover.

All terms and conditions of 350% Match bonus can be read here: https://online.nordiscasino.com/350-match-bonus

If you have other questions, please let us know. Nordis Team is always at your disposal.

Best regards.

Hello everyone,

Thank you very much Nordis Casino for providing an explanation to us.

Alentexas, have you already met the wagering requirements for the bonus?

Dear Alentexas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.