Novibet Casino - 選手の退出手続きが延期されました。

My money has been held for 46 days, even though the documents were previously approved. My account has been verified for two years, ever since I won and tried to withdraw. There have been obstacles, and they haven't resolved the issue, saying it's in the provider's hands. Technical support isn't providing any solutions. I demand the release of my deposited funds and the winnings from my deposits. There's no reason to withhold payment, and between paperwork and refunds, they just won't cancel the transaction.

Llevo 46 días retenido mi dinero con los documentos ya aprobados previamente.l hace 2 años mi cuenta está verificada desde el día que gane e intente sacar se han venido dando trabas y no me resuelven dicen que está en manos del proveedor El soporte técnico no me da soluciones. Exijo la liberación de mis fondos que fueron depositados y las ganancias de mis depósitos no hay ningún motivo para retener el pago y entre papeles y devuelta de dinero no cancelan

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Dear HeidyBriones,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• When exactly did you request a withdrawal?
• How much is the winnings in total? Please show proof.
• Do I understand correctly that after requesting withdrawal of your winnings, the casino asked you to verify your account again despite being fully verified before winning a big amount?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean