Octocasino - プレーヤーのデポジットは、彼のカジノアカウントにクレジットされたことはありません。

Hi. Have waited for over 1 week now and the deposit was not credited. I paid with online banking (immediately). Screenshots of the transfer confirmations were also sent. Goods 33 €. Oh well. Kind regards😉

Hallo. Habe jetzt schon über 1 Woche gewartet und die Einzahlung wurde nicht gut geschrieben. Habe mit online Banking (sofort) bezahlt. Screenshots der Überweisungbestätigungen wurden auch gesendet. Waren 33 €. Naja. Liebe Grüße😉

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if you contacted your bank already? If there’s any relevant communication, please forward it along with the payment receipt to [email protected].

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"Hello, unfortunately I cannot answer via the homepage. The deposit arrived today. Thanks to the Casino Guru team 🙂 Thank you Petronela"

Additional comments from the player:

"Hallo, kann leider nicht über die homepage antworten. Die Einzahlung ist heute angekommen. Dank des Casino Guru Teams 🙂 Vielen Dank Petronela"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, David, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru