Odinfortune Casino - プレイヤーのアカウントは出金手続き中に閉鎖されました。

I've opened an account on odinfortune. I played around £200. Then I won around £1000, and I tried to withdraw them.

I do not have a screenshot of the win itself as the account was blocked immediately during the withdrawal process. However, I have proof of the exact balance (£1,062.20 because I received a phishing text to my registered phone number containing that exact amount immediately after being blocked. This proves the win was recorded in the casino's System.

I was blocked and kicked out while I was doing the phone number verification. Now no matter how much I try to go on live chat I am pushed out by an automatic message saying that no one is available and I am not able to log in at all.

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Dear Voyo,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Voyo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila