Oro.gg Casino - 選手の退出手続きが遅延しています。

I made a withdrawal here at this casino on Sunday via skrill today is Thursday and I still haven't seen my money talk to the chat they always just give the same answer that they are taking care of it

Fiz um levantamento aqui neste casino no domingo por via skrill hoje é quinta e ainda não vi o meu dinheiro fala com o chat eles se limitam sempre a dar a mesma resposta de que estão a tratar do assunto

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Dear bombamen5,

Thank you very much for submitting your complaint.

I’m sorry to hear about the delay with your withdrawal and understand how frustrating it must be to receive the same response without any clear progress.

To help us better understand your situation and proceed with the investigation, I would like to kindly ask you for a few additional details:

• Has the withdrawal status changed at any point (e.g., pending, processing, approved)?
• Have you already completed the KYC verification? If yes, when was it approved?
• Could you please provide a screenshot of your withdrawal history showing the pending request?

While Skrill withdrawals are usually processed relatively quickly, delays can sometimes occur due to internal reviews or payment processing queues. However, we would like to review whether the delay in your case is justified.

If it is more convenient for you, you can forward all relevant communication and documents directly to petronela.k@casino.guru, and we will review everything carefully.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear bombamen5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bombamen5,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela