Orobet Casino - 不正行為のため、プレイヤーのアカウントは閉鎖されました。

I made a deposit as usual and activated a casino bonus. I went to the different casino games and then stayed on Book of Riches Deluxe. I was playing normally and the bonuses activated as usual. I kept playing and winning a little until I managed to fill all the boxes in one of the bonuses and it showed that I won the 500 grand prize. After that, I left the game and tried to withdraw the 500. The withdrawal screen told me that to withdraw I had to decline the bonus I had received, so I declined it and made the withdrawal as usual. After that, it showed that the withdrawal could not be processed. Then, I continued playing a little and made a withdrawal of 100 and another of 400, which showed as pending. Throughout the day, I continued playing a bit, and this morning when I tried to log into my account, it said that my account has been blocked for fraud.

Realice una recarga como de costumbre y active un bono de casino me dirigí al distintos juegos de casino y me mantuve después solo en el juego de book of riches deluxe estaba jugando normal y se me activan los bonus como siempre seguí jugando y ganando un poco asta que en un bonos logre llenar todas las casillas y me reflejo que gane el grand de 500 posterior a eso salí del juego y me dispuse a retirar los 500 en el retiro me decía que para retirara debía rechazar el bono obtenido y lo rechaze y relize el retiro como siempre pasado eso me refleja que el retiro no pudo ser realizado luego después de eso seguí jugando un poco y relize un retiro de 100 y uno de 400 los cuales se reflejaba pendientes en el transcurso del día seguí jugando un poco y hoy en la mañana que quise ingresar a la cuenta me dice que mi cuenta ha sido bloqueada por fraude

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How much of your bonus was wagered when you decided to cancel it? Were you still playing with your real money at the time, or were you playing with bonus money already?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino?
• Have you contacted customer support to ask about the details regarding the suspension of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika