Orozino Casino - プレイヤーのアカウントにはボーナス資金のみが表示されます。

After meeting wagering requirements it still says I have $309.33 in bonus money but no real money

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you experienced similar issues with bonus wagering at this casino before?
• Have you contacted customer support to assist you with this problem?
• Have you tried clearing your cookies and cache, refreshing the casino website, or using a different device or browser to check if the issue persists?
• Did you receive any pop-up notification or a message informing you that your wagering requirements were completed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear 696969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.