Orozino Casino - プレイヤーの賞金は没収されました。

This is the wotst website ever !!m

So I deposit $20 get 200 free spins, won roughly $30 on those. I pick my card get $7 and then from there I started winning more. Made it to $1800. So I’m trying to wager the bonus not to mention you cannot see your progress. I’m down to $1200 still cannot withdraw. Then finally they say I bet over $2 so they take all the winnings and only give me my $20 back which I won nothing. So that $2 max betting is for all bonus . . NO WHERE ON THE WEBSITE DOES IT MENTION THE $2 they don’t even have any options to speak to someone on the site I. 

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Dear Jordynnxoxo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the terms&conditions of the casino and found this:

Part B 7.9 Unless terms are not set in specific bonus terms, winnings from the free spins given have a wagering requirement of 100 times and percentage bonus wagering requirement of 100 times. In addition, unless terms are not set in specific bonus terms, maximum single bet with any bonus funds is $2. Orozino reserves the right to withdraw any winnings to players that bet over $2 whilst completing wagering requirements.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas