Oscarspin Casino - プレイヤーの出金が遅れている。

I've been playing at this online casino OSCARSPIN since yesterday at noon, and my withdrawal is pending. Customer service says everything is fine. I just have to wait 24 hours, which ended today at 12:00 PM. At 8:00 PM, I received an email saying my withdrawal was rejected because they need proof of ownership of the card and account. Now I have to wait 24 hours to check my documents, then request the withdrawal. Then another 24 hours for it to be accepted. "NOT SENT," and in 2 weeks, if everything goes well, we'll all be there. My question is, why didn't they request them IMMEDIATELY? Secondly, why don't they care about all these checks when you upload them? It's a shameful mess. I've never seen anything like it. NEVER AGAIN!!!!!

Ho giocato su questo casino online OSCARSPIN da ieri a mezzogiorno che il prelievo è in attesa e il servizio clienti dice che è tutto apposto devo solo attendere che finiscano 24 ore, terminate oggi alle 12, alle 20 arriva mail con scritto che il prelievo è stato rifiutato perché gli serve la titolarità della carta e del conto quindi adesso devo aspettare 24 per controllare i documenti poi richiedere il prelievo quindi altre 24 per essere accettato NO INVIATO e tra 2 settimane se tutto va bene siamo tutti. Dico io come mai non li hanno richiesti SUBITO, secondo perché quando li carichi se ne fregano di tutti questi controlli.... è un casino vergognoso non ho mai visto niente di simile.MAI PIÙ!!!!!

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Dear daesi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear daesi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila