Oscarspin Casino - 出金を試みた後、プレイヤーはアカウントにアクセスできません。

After making 2 withdrawal requests via bank transfer which were both refused, I opted for a withdrawal to my crypto wallet, since then, it has been impossible for me to reconnect to the casino website

Après avoir effectué 2 demandes de retrait via transfert bancaires qui m'ont tout deux été refusé, j'ai opté pour un retrait sur mon portefeuille crypto, depuis cela, impossible pour moi de me reconnecter sur le site du casino

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Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Oscarspin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When did you submit two withdrawals via bank transfer that were rejected? 
• When did you submit a withdrawal via crypto? Was it cancelled or is it pending?
• Please specify if you have any trouble accessing the casino website, or you cannot log into your player's account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Dear Aymon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru