Oz2win Casino - プレイヤーは、払い戻しがないことやサポート体制の不備といった問題に直面している。

Hey i put 100$ into this sight and got no rebate back from it they didn't even update the bet history at all so thats why i didn't receive it but the live chat is just a bunch of useless [redacted] i dont recommend this sight

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Dear Onecomplaintboiiiiii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation and assist you effectively, could you please provide more details regarding the following:

• Could you please send me a link or a screenshot of the bonus you should have received?
• Could you please clarify what you meant by stating that the bet history is not updated?
• Have you made any successful withdrawals from this casino before?
• When was the last time the casino communicated with you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Dear Player,

Thank you for your response. To ensure I understand correctly, is your bet history not updating despite your active gameplay?

Furthermore, could you please confirm whether you activated the bonus before making your deposit?

Thank you in advance for your response.

Dear Onecomplaintboiiiiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru