Panda Zino Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

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Dear Baudici,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you first notice that your account was blocked?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Thank you for your reply and for providing the previous details, Baudici.

• What other evidence do you have that supports your claim about the £2 bet and the win?
• Could you provide me woth your game and betting history, if possible?
• Have you contacted the casino’s customer support regarding the blockage and confiscation of your winnings? If so, what was their response? You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.