Pandido Casino - プレイヤーの撤退が遅れています。

Hello, I won 1500 euros at this casino and I've been waiting since February 14th, it's now March 6th, it's been more than 20 days. I contacted them and they told me I've been a priority for a week!

Bonjour j'ai gagné 1500 euros sur ce casino et j'attend depuis le 14 février on est le 6 mars cela fait plus de 20 jours je les contactent ils me disent vous êtes prioritaire depuis 1 semaine !

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Dear mimi260713,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello, I've never had a withdrawal from this casino. There's no verification required, and yes, I played with an active bonus and met the wagering requirements. After that, with these casinos like Pandido, Spinanga, Novajackpot, Betalice, etc., it's always the same problem: they take between 15 days and a month to pay out.

Bonjour je n'est jamais eu de retrait avec ce casino il n'y a pas de vérification a faire et oui jai jouer avec un bonus actif et j'ai bien fait le wager après avec c'est casinos pandido,spinanga,novajackpot,betalice ect..toujour le meme probleme ils mettent entre 15 jours et 1 mois pour payer

Could you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play while the bonus was active?

Also, kindly forward me the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Thank you for your cooperation.

Hello, I don't have a screenshot, but it was a 100% bonus with a 35x wagering requirement. I played live casino games and slots. I contacted them several times, and they told me I was a priority or that they would personally handle it. Most recently, they told me I would receive an email for document validation, which I never received.

Bonjour je n'est pas la capture d'écran par contre c'était un bonus 100% avec un wager ×35 et j'ai fait du casino en direct et machine à sous je les est contacté plusieurs foit ils me disent que je suis prioritaire ou qu'ils s'en occupe personnellement et dernièrement ils me disent vous aller recevoir un email pour une validation de document que je n'est d'ailleur jamais reçu

Dear mimi260713

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear mimi260713,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Pandido Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Pandido Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Hello Hadi, I'm writing to let you know that I still haven't received anything. They keep telling me I'm a priority case, and have been for a month now... Thank you, have a good day.

Bonjour Hadi pour vous dire que je n'est toujour rien reçu ils continue de me dire que je suis prioritaire depuis 1 mois...merci a vous bonne journée

Just today I received an email saying that one of my withdrawals has been cancelled

Justement aujourd'hui je reçois un e-mail comme quoi un de mes retrait a etait annulé

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,

Pandido Casino Team

Dear Pandido Casino,

Thank you for your update. We appreciate your communication and look forward to your next update.

Thank you for your message. It's been almost two months that I've been waiting. I hope everything goes well.

Merci pour votre message cela fait bientot presque 2 mois que j'attend j'espère que ça va bien ce passé

Hello, I'm writing to let you know that I haven't heard anything from the casino.

Bonjour pour vous dire que je n'est aucune nouvelle du casino

Dear mimi260713,

I would like to inform you that I have received a response from the casino outside of the complaint thread, and I will share their message below for transparency.

Dear Player,

Please accept our sincere apologies for the delay. We would like to inform you that your case is still currently under review by our relevant department.

Rest assured, we are keeping a close eye on the situation, and we will notify you promptly as soon as we have an update to share.

Thank you for your continued patience.

Kind regards,

Pandido Casino Team

Hello, just to let you know that I still haven't received anything.

Bonjour pour vous dire que je n'est toujour rien

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mimi260713,

The casino has been in contact with us via email and has indicated that your account verification still needs to be completed before your withdrawal can be processed. Could you please log into your account and check the verification page for any pending document requests?

I have absolutely nothing on my verified profile and I haven't received anything by email, as shown in the screenshot.

Je n'est rien du tout sur mon profil vérification et je n'est rien reçu par e-mail comme suit la capture d'écran

Hello, just to let you know that I have received and sent all my documents.

Bonjour pour vous dire que j'ai bien reçu et envoyé tout mes documents

Dear Pandido Casino,

The player has now submitted their verification documents. Could you please confirm receipt and let us know when the review is expected to be completed so the withdrawal can be processed?

Best regards,

Hadi

Dear mimi260713,

I would like to inform you that I have received a response from the casino outside of the complaint thread, and I will share their message below for transparency.

Dear Player,

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately.

Kind regards,

Pandido Casino Team

They're asking for the front and back of my bank card, which is quite damaged. I'm sending them a cardholder's certificate. They're also asking for the transactions from January 15th to February 15th, so I'm sending them my previous and February bank statements. This is the second time they've refused.

Ils me demandent le recto et verso de ma carte bancaire etant bien abîmé je leur envoi une attestation de porteur de carte ils me demandent aussi les transaction du 15/01 au 15/02 je leur envoie du coup mes relevés de compte devancier et février ça fais 2 foit qu'ils me le refuse

Dear mimi260713,

I would like to inform you that I have received a response from the casino outside of the complaint thread, and I will share their message below for transparency.

Dear Player,

 

Following a review of your documents, we require further clarification regarding the Credit Card ending in 3629.

 

To proceed, please provide the following:

 

Proof of Ownership: An official document from your bank confirming that you are the holder of card *3629. This must be provided in its original PDF format as issued by your bank.

Transaction History: A statement for the same card covering the period from January 15, 2026, to February 15, 2026

 

Please ensure the document is unedited and shows all relevant transaction details.

 

Kind regards,

Pandido Casino Team

That's exactly what I sent them: an original document proving I am the cardholder (the card number ends in 3629) from my bank, in PDF format, and all my bank statements from January 1st to February 29th. It's surprising, because I sent the exact same documents to Caspero Casino and another one, and they accepted them immediately.

C'est pourtant bien ce que je leur envoie un document original comme quoi je suis bien titulaire de la carte finissant par 3629 de ma banque en pdf et je leur est aussi envoyé toute mes relevés de compte du 1er janvier au 29 février c'est quand même étonnant car j'ai envoyé exactement les mêmes documents au casino caspero et un autre cela a était accepter direct

Dear mimi260713,

I would like to inform you that I have received a response from the casino outside of the complaint thread, and I will share their message below for transparency.

Dear Player,

 

Thank you for providing the requested documents.

 

We have forwarded them to the relevant department for review. As soon as we have an update, we will notify you immediately.

 

Thank you for your patience.

Kind regrads,

Pandido Casino Team