Pandido Casino - 選手の退出手続きが延期されました。

Hello. I requested withdrawals of €500 each on April 9th. That was 18 days ago, and I was told to be patient. There is a total of €4800 in my account.

Guten tag. Habe am 9.4 auszahlungen in höhe von jeweils 500€ beantragt. Dies ist nun 18 tage her und es wurde mir mitgeteilt, ich soll mich ein wenig gedulden. Auf meinem Konto befinden sich insgesamt 4800€

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Dear jablonski1911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

KYC verification hasn't been requested yet. I've already made a withdrawal. No bonus was used. The casino responds, but I've been given the runaround for 19 days. I sent a message via email.

Kyc wurde bislang nicht gefordert. Habe schon mal ausgezahlt. Es wurde kein Bonus verwendet. Casino antwortet aber ich werde seit 19 tagen hingehalten. Chat habe ich per email geschickt

Some of the messages are a week old, and I'm constantly being told to be patient.

Die nachrichten sind teilweise 1 Woche alt und es wird mir permanent versprochen, ich soll mich gedulden

Quick update. I was asked for KYC verification. I've uploaded everything. Still no payout. The oldest one is from April 9th. I hope you get in touch!!!???

Kurzes update. Es wurde eine Kyc verlangt. Habe alles hochgeladen. Es passiert weiterhin keine Auszahlung. Die älteste ist vom 9.4. Ich hoffe ihr meldet euch!!!???

Dear jablonski1911,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello jablonski1911,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Pandido Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Thank you very much. Yes, I've tried everything. But I keep getting rejected; I'm told to be patient. I'm the last person who wants to speak ill of anyone here. But after a month, I've had enough. The current verification status is also very strange.

Vielen Dank. Ja habe alles versucht. Aber werde immer wieder abgewiesen, ich sollte mich gedulden. Bin der letzte der hier irgendjemanden schlecht reden will. Aber nach 1 Monat reicht es langsam. Der aktuelle stand der verifizierung ist auch sehr merkwürdig

There's still nothing new. It's always the same. They've been writing this every day for 29 days.

Es gibt immer noch nichts neues. Immer das gleiche. Jeden tag schreiben die das seit 29 tagen

Are they not responding? Or are you just letting the time run out? Will you help me? The problem is still ongoing and it's been 33 days. No update, no payment.

Melden die sich nicht? Oder lässt ihr die Zeit einfach runterlaufen? Hilft ihr mir? Das Problem ist immer noch aktuell und jetzt 33 Tage her. Kein update, keine Auszahlung

Dear jablonski1911,

We have tried to contact the casino multiple times; however, to this day, we have not received any response from them.

We will continue monitoring the situation and will let you know immediately if there are any updates.

Thank you for your patience.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

thank you for contacting us and apologise for the late response.

As we can see the account has been verified yesterday, we have now forwarded the withdrawals for speed-up to the relevant department. They will be checked as soon as possible. Thank you for the understanding, once there is update you will be notified.

Best Regards,

Team Pandido

Okay. Thank you for your reply. A total of 34 days have passed. It would be great if the payment could finally be processed now.

Ok. Vielen Dank für die Antwort. Es sind insgesamt 34 Tage vergangen. Es wäre schön, wenn das jetzt endlich ausgezahlt wird

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.