PariPesa Casino - プレイヤーのキャッシュバックの支払いが遅れています。

Dear Support Team,

I would like to contact you regarding an outstanding cashback amount of €620 that was granted to me as a VIP customer in connection with a larger deposit.

In the past, the payout of cashback amounts worked smoothly for years. However, I noticed that problems started occurring last month when I started depositing significantly more than my usual budget.

I've been waiting for my payment for nine business days now. Recently, I was informed that processing will be delayed for another week – again citing technical issues. Since the same reason was given previously, this now seems less than convincing.

I would be grateful if you could check the current status of your request and give me definitive information on how to proceed.

Best regards

Ilyass K*********

Sehr geehrtes Support-Team,

ich möchte mich bezüglich eines ausstehenden Cashback-Betrags in Höhe von 620 € melden, der mir als VIP-Kunde im Zusammenhang mit einer höheren Einzahlung zugesichert wurde.

In der Vergangenheit hat die Auszahlung der Cashback-Beträge über Jahre hinweg reibungslos funktioniert. Allerdings fiel mir auf, dass es genau seit dem letzten Monat, als ich begonnen habe, deutlich über meinem üblichen Budget einzuzahlen, zu Problemen kommt.

Seit nunmehr neun Werktagen warte ich auf die Auszahlung. Kürzlich wurde mir mitgeteilt, dass sich die Bearbeitung erneut um eine weitere Woche verzögern soll – wieder unter Verweis auf technische Probleme. Da dieselbe Begründung bereits zuvor gegeben wurde, wirkt dies mittlerweile wenig überzeugend.

Ich wäre Ihnen dankbar, wenn Sie den aktuellen Bearbeitungsstand prüfen und mir eine verbindliche Information zum weiteren Vorgehen geben könnten.

Mit freundlichen Grüßen  

Ilyass K*********

Dear sayanmolik24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

• Could you please provide the exact date your cashback request?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Dear Ms. Katharina,

On June 11, a cashback payout was announced by the provider. This involves sports betting

Kind regards

Sehr geehrte Frau Katharina,

Am 11.06 wurde eine Cashback Auszahlung vom Anbieter angekündigt. Es handelt sich hierbei um Sportwetten

MfG

Dear sayanmolik24,

Do I understand correctly that you only played sports betting at this casino, please?

Do you have an access to your game history, please? Could you kindly share it with me? My email is katarina.d@casino.guru

Looking forward to your reply,

Katarina

Dear Ms. Katarina,

I have sent you the email

Kind regards

Sehr geehrte Frau Katarina,

Ich habe Ihnen die Email zugesendet

Mfg

Dear sayanmolik24,

thank you for your message and email.

Could you kindly confirm whether this cashback bonus is related to the sport betting?

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  

Looking forward to your reply,

Katarina

Species laws

Soortwetten

Sports betting

Sportwetten

Hello,

thank you for your messages.

Could you please explain what you meant by Species laws?

Have you been only betting on sports events, please?

Looking forward to your reply,

Katarina

Only on sports betting. Species laws have no meaning. I accidentally wrote "species laws."

Nur auf sportwetten. Artengesetze hat keine Bedeutung. Hab versehentlich Artengesetze hingeschrieben.

Hello,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your cashback bonus was not granted and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Katarina