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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hi, here's an update to the support response. What's being said isn't true. Also, if you'd like to try it with a small amount of money, I suggest making a deposit on the website using Mercado Pago.

hola aca te actualizo las respuestas del soporte, no es cierto lo que se plantea , invito ademas a si lo quieren probar con un ingreso bajo, hagan un deposito en la pagina usando el metodo mercado pago

Dear Player, thank you for your response. Have you received any response from the casino following the submission of your bank statement?

Hello again Atilla, this was exactly her response. I've also attached the images with the emails sent.

Hola de nuevo atilla, exactamente esta fue su respuesta te adjunto ademas las imagenes con los mailes enviados

They always tell me to ask my bank for a refund. The first time I did, but my bank replied with this.

dicen siempre que le pida a mi banco un reembolso, la primera vez lo hice pero mi banco me contesto esto

Also, Atilla, I need to send you all the emails I have with the support team. Please, I need you to give me an email address or something to send my PDF to.

ademas atilla necesito pasarte todos los mails que tengo con el equipo de soporte , por favor necesitaria que me pases un mail o algo para enviar mi pdf

Hello,

We checked your account and can confirm that there were two deposits on that date, and both were successfully credited.

We also see that you contacted the payment system on 21.03, and the funds were credited on the same day.

Please find the attached screenshots confirming this.

Hi, it's great that it appeared, and I can confirm that it was credited, but after a week, I had to put up with the inept support team trying to wash their hands of it by telling me to talk to my bank and that it wasn't their responsibility. Thanks, Casino Guru, for intervening, and you at Paripesa are unacceptable.

Hola , que bueno que haya aparecido y si confirmo que se acredito, pero después de 1 semana y tuve que soportar a los ineptos del equipo de soporte que quisieran lavarse las manos con que hable con mi banco y que ustedes no tenían que ver. gracias casino guru por interceder y ustedes los de paripesa son impresentables

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Martinluppo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila