PickWin Casino - プレイヤーはアカウントを閉鎖できません。

I have been attempting to speak with an actual person for months to close my account. The only methods they permit are via telegram and facebook messenger, neither of which I have. I attempted to download telegram specifically to contact them, but that didn't work either.

I simply want to close my account permanently, and a casino that makes that impossible shouldn't be in business. I've lost an extrodinary amount of money here. Maybe you folks can connect with someone to assist me. It would be appreciated.

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Dear tamalamaland123,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika