The player from Chile had raised issues about a casino, alleging that it did not provide bonuses and was fraudulent. However, due to the lack of adequate information and the player's non-responsiveness to our queries, we were unable to further investigate the matter. As a result, the complaint was rejected.
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.