Platincasino - プレイヤーは引き出しの問題に直面しています。

The deposit was made using a Sparkasse DebitVisa card, which is a debit card with a Visa function. The card contains an IBAN and a 16-digit credit card number with a CCV on the back.

The casino says I'm choosing the wrong withdrawal method, even though I've already contacted the live chat several times and they left a note. Initially, it was about €100-110, but now I have €340, so I'd like to have that too.

Einzahlung erfolgte über eine Sparkasse Debitvisacard die debitkarte mit einer Visa funktion ist. Auf der Karte ist eine IBAN und zusätzlich eine 16 stellige Kreditkartennummer welche hinten eine ccv hat.

Das Casino sagt ich würde die falsche auszahlmethode auswählen obwohl ich schon mehrmals mit den Livechat im kontakt war und er eine Notiz hinterlassen hat. Erst ging es um 100-110€ aber jetzt hab ich 340€ drauf also möchte ich diese auch haben

Dear xbkey,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Platincasino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date your withdrawal request?
• Could you please confirm if you have previously completed successful withdrawals with this payment method?
• Is your KYC verification completed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear xbkey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru