Platincasino - 選手の退団手続きは遅延しており、現在審査中です。

Very disappointing treatment of long-standing customers

I'm really disappointed with this provider. They claim my withdrawal can't be processed to my credit card for "technical reasons"—even though that's exactly the card I used to deposit. Instead, they're offering me the option to transfer the money to my bank account.

This is completely incomprehensible to me and seems unprofessional. I expect withdrawals to be processed using the same method as deposits – anything else leaves a very questionable impression.

The way I've been treated as a long-standing customer who has made regular and substantial payments is particularly frustrating. I would have expected significantly more understanding and a swift resolution.

If the problem is not resolved promptly, I will take action, avoid the provider, and share my experiences on other platforms.

I still hope for a fair and quick resolution.

No response from Platincasino.com for 3 days.

Sehr enttäuschender Umgang mit langjährigen Kunden

Ich bin wirklich enttäuscht von diesem Anbieter. Meine Auszahlung soll angeblich aus „technischen Gründen" nicht auf meine Kreditkarte möglich sein – obwohl ich exakt über diese eingezahlt habe. Stattdessen wird mir angeboten, das Geld auf mein Bankkonto zu überweisen.

Das ist für mich absolut unverständlich und wirkt unprofessionell. Ich erwarte, dass Auszahlungen auf dem gleichen Weg erfolgen wie Einzahlungen – alles andere hinterlässt einen sehr fragwürdigen Eindruck.

Besonders ärgerlich ist der Umgang mit mir als langjährigem Kunden, der regelmäßig und nicht wenig eingezahlt hat. Hier hätte ich deutlich mehr Entgegenkommen und eine schnelle Lösung erwartet.

Sollte das Problem nicht zeitnah gelöst werden, werde ich Konsequenzen ziehen, den Anbieter meiden und meine Erfahrungen auch auf anderen Plattformen teilen.

Ich hoffe weiterhin auf eine faire und schnelle Klärung.

Seit 3 Tage keine Reaktion seites Platincasino.com.

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Dear Mb161088,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Was your account verified successfully in the past?
• What specific message or error did you receive when trying to withdraw to your credit card?
• Have you made any previous withdrawals, and if so, were they successful?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra